Refund policy

REQUEST A RETURN

At Aesthesy, your satisfaction is our priority. If you’re not happy with your purchase, here’s how we can help:  

Return & Exchange Guidelines  

Return/Exchange Window:

Returns or exchanges are accepted within 48 hours of delivery in the product's original condition, only on Domestic Orders Pan-India.  

Non-Returnable Products:

Custom products are not eligible for returns or exchanges.

No returns / refunds are offered on International orders. If you recieve a defective/ damaged item, we will send a new piece immediately. For international refunds, the turn around time is 5-7 business days.

Standard Fees:

A 20% fee applies to non-defective returns and refunds to cover shipping and handling costs.

Options for Returns/Exchanges  

1. Replacement:
   Send the product back, and we’ll send you a replacement after inspection.  
2. Store Credit:
   Instantly receive store credits for future purchases upon initiating a return/exchange.
3. Refund:
   Get a refund to your original payment method or bank account after we receive the product.
   
   

How to Initiate a Return or Exchange  

1. Self-Serve Option:
   Use the returns feature on our website for quick and easy processing.
2. Defective/Damaged Products:
   Contact us within 48 hours of delivery at:
   
   1. Email: hi@aesthesy.com
   2. WhatsApp: +91-9627588880
   
   Share clear photos and an unboxing video showing the issue.
   We’ll arrange a pickup, inspect the product, and offer a replacement or store credit.

 

Important Notes

• For non-defective returns and refunds, the 20% fee will be deducted from the total refund or credit amount.  
• Refunds are processed only after the returned product passes inspection. Whereas replacements and exchanges are shipped out immediately.

We aim to make your shopping experience seamless and satisfying. If you have any questions, feel free to reach out to us!  

Customer Care

Email: hi@aesthesy.com
WhatsApp: +91-9627588880

REQUEST A RETURN